Service Disruptions for Management Console and APIs

Incident Report for Instaclustr

Resolved

This incident has been resolved.
Posted Sep 15, 2025 - 09:46 UTC

Update

We are continuing to monitor for any further issues.
Posted Sep 15, 2025 - 09:23 UTC

Update

We are continuing to monitor for any further issues.
Posted Sep 15, 2025 - 09:19 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 15, 2025 - 09:13 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 15, 2025 - 09:02 UTC

Investigating

We are currently investigating elevated error rates affecting our Management Console and Cluster Management API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused.

Existing customer clusters are unaffected.

We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Posted Sep 15, 2025 - 08:41 UTC
This incident affected: Management Console and Cluster Management API.