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Welcome to the Instaclustr status page providing information on incidents affecting customer clusters, our console, support portal and website.

Management Console ? Operational
Website ? Operational
Monitoring API ? Operational
Provisioning API ? Operational
Support Portal ? Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
AWS ec2-sa-east-1 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-ap-southeast-1 Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Storage Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-north-1 Operational
AWS ec2-eu-central-1 Operational
AWS ec2-ca-central-1 Operational
AWS ec2-eu-west-3 Operational
AWS ec2-eu-south-1 Operational
AWS ec2-ap-south-1 Operational
AWS ec2-ap-northeast-3 Operational
AWS ec2-ap-northeast-2 Operational
AWS ec2-ap-east-1 Operational
AWS ec2-me-south-1 Operational
AWS ec2-us-east-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2021

No incidents reported today.

Sep 27, 2021
Intermittent Issues with nodes in US-East1
Resolved - We have now completed recovery of all impacted production nodes. AWS has declared the incident closed from their side.
Sep 27, 12:26 UTC
Update - Most impacted EBS volumes now seem to be back online. We are restarting impacted instances to complete recovery.
Sep 27, 10:15 UTC
Update - We are continuing to monitor the issue while AWS progresses recovery. We are still seeing impacted nodes in a single AZ.
Sep 27, 09:05 UTC
Update - AWS continue to triage the issue and no ETA provided for resolution. No other region is impacted.
Sep 27, 04:41 UTC
Identified - AWS has reported degraded EBS performance in (USE1-AZ2) in the US-EAST-1 region.
Sep 27, 03:19 UTC
Investigating - We are currently investigating an issue were multiple nodes are reporting down in AWS us-east-1
Sep 27, 02:50 UTC
Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Cluster Provisioning Unavailable (AWS us-east-1)
Resolved - The issue has been resolved. All functionality is restored
Sep 16, 22:10 UTC
Update - We are verifying the solution now. The issue only impacted customers attempting to provision new clusters or nodes running in Instaclustr's account in us-east-1. Customer running in other providers or regions or their own account are not impacted.
Sep 16, 22:06 UTC
Identified - We've identified the cause of the issue and are working on a solution
Sep 16, 18:31 UTC
Investigating - We are investigating an issue that affecting cluster provisioning
Sep 16, 18:19 UTC
Heroku Provisioning Failing
Resolved - This incident has been resolved.
Sep 16, 07:48 UTC
Identified - We believe we have identified the issue and are testing a fix.
Sep 16, 04:50 UTC
Investigating - We have have reported issues of new cluster provisioning via Heroku failing and are investigating.
Sep 16, 03:06 UTC
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

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