Identified - We are currently experiencing service degradation and potential disruptions in the Azure Central US region. This incident is a result of an ongoing issue with the cloud provider's infrastructure.

You will be unable to provision new clusters or nodes in Azure Central US region. All nodes in the Azure Central US region are unavailable. Node resize and replace, Monitoring API and Prometheus API for nodes in Azure Central US region are also affected. Individual impacted customers are being contacted via support tickets. Clusters in other Azure regions and cloud providers are unaffected.

We are actively monitoring the situation and will provide additional details as they become available. Azure status is tracked at https://azure.status.microsoft/en-us/status/.

If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Jul 19, 2024 - 00:25 UTC

About This Site

Welcome to the Instaclustr by NetApp status page providing information on incidents affecting customer clusters, our console, support portal and website.

Management Console ? Partial Outage
90 days ago
99.59 % uptime
Today
Website ? Operational
90 days ago
99.99 % uptime
Today
Monitoring API ? Partial Outage
90 days ago
99.96 % uptime
Today
Cluster Management API ? Partial Outage
90 days ago
99.59 % uptime
Today
Support Portal ? Operational
90 days ago
99.99 % uptime
Today
Prometheus API Partial Outage
90 days ago
99.96 % uptime
Today
API Documentation (Powered by Redocly) Operational
90 days ago
100.0 % uptime
Today
AWS EC2 Regions Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
AWS ec2-sa-east-1 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-north-1 Operational
AWS ec2-eu-central-1 Operational
AWS ec2-ca-central-1 Operational
AWS ec2-eu-west-3 Operational
AWS ec2-eu-south-1 Operational
AWS ec2-ap-south-1 Operational
AWS ec2-ap-northeast-3 Operational
AWS ec2-ap-northeast-2 Operational
AWS ec2-ap-east-1 Operational
AWS ec2-me-south-1 Operational
AWS ec2-us-east-2 Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Compute Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 19, 2024

Unresolved incident: Azure Central US Region Operational Issues.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Resolved - This incident has been resolved.
Jul 11, 07:11 UTC
Investigating - We are currently investigating elevated latencies affecting our Management Console and Cluster Management API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused.

Existing customer clusters are unaffected. Our Monitoring API and Prometheus API is unaffected.

We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Jul 11, 05:00 UTC
Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024
Completed - The scheduled maintenance has been completed.
Jul 8, 06:32 UTC
Update - We are continuing verifying the behaviour of cluster management API and the monitoring API
Jul 8, 06:20 UTC
Verifying - Verification is currently underway for the maintenance items.
Jul 8, 05:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 04:14 UTC
Scheduled - We will be conducting a disruptive maintenance on our Management Console and APIs for a duration of approximately 5 minutes. The maintenance is scheduled to take place on the 8th of July 2024 from 04:00 to 06:00 UTC.

During this period, there will be a brief outage of our Management Console, Cluster Management API, Monitoring API and Prometheus API for up to 5 minutes. Monitoring data and provisioning services provided by the Management Console and APIs will not be available during the outage.

During this maintenance, existing customer clusters will continue to operate normally, and support will be accessible through the support portal (support.instaclustr.com) and email (support@instaclustr.com).

Our internal monitoring will remain active throughout the maintenance, and our support team will address any issues as per normal operations. If you have any concerns or questions regarding the impact of this maintenance, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Jul 8, 04:13 UTC
Completed - The scheduled maintenance has been completed.
Jul 8, 04:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 8, 00:03 UTC
Scheduled - We will be conducting a disruptive maintenance on our Management Console and APIs for a duration of approximately 5 minutes. The maintenance is scheduled to take place on the 8th of July 2024 from 04:00 to 06:00 UTC.

During this period, there will be a brief outage of our Management Console, Cluster Management API, Monitoring API and Prometheus API for up to 5 minutes. Monitoring data and provisioning services provided by the Management Console and APIs will not be available during the outage.

During this maintenance, existing customer clusters will continue to operate normally, and support will be accessible through the support portal (support.instaclustr.com) and email (support@instaclustr.com).

Our internal monitoring will remain active throughout the maintenance, and our support team will address any issues as per normal operations. If you have any concerns or questions regarding the impact of this maintenance, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Jul 2, 01:11 UTC
Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.