All Systems Operational

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Welcome to the Instaclustr by NetApp status page providing information on incidents affecting customer clusters, our console, support portal and website.

Uptime over the past 90 days. View historical uptime.
Management Console Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
99.99 % uptime
Today
Monitoring API Operational
90 days ago
99.94 % uptime
Today
Cluster Management API Operational
90 days ago
100.0 % uptime
Today
Terraform Provider Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
Prometheus API Operational
90 days ago
100.0 % uptime
Today
API Documentation (Powered by Redocly) Operational
90 days ago
100.0 % uptime
Today
AWS EC2 Regions Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
AWS ec2-sa-east-1 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-north-1 Operational
AWS ec2-eu-central-1 Operational
AWS ec2-ca-central-1 Operational
AWS ec2-eu-west-3 Operational
AWS ec2-eu-south-1 Operational
AWS ec2-ap-south-1 Operational
AWS ec2-ap-northeast-3 Operational
AWS ec2-ap-northeast-2 Operational
AWS ec2-ap-east-1 Operational
AWS ec2-me-south-1 Operational
AWS ec2-us-east-2 Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Compute Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 24, 2026

No incidents reported today.

Jul 23, 2026

No incidents reported.

Jul 22, 2026
GCP us-east4-b Operational Issues
Resolved - This incident has been resolved.
Jul 22, 13:34 UTC
Identified - We are currently experiencing service degradation and potential disruptions in the GCP us-east4-b zone. GCP has not updated its status page yet, however initial investigation indicates an issue likely with the cloud provider's infrastructure in the us-east4-b zone.

While we are seeing partial recovery, in the meantime provisioning new clusters or nodes in the concerned GCP zone will be impacted. Also existing nodes in the GCP us-east4-b zone can face intermittent issues and be offline. You should still be able to access your clusters if you are running a standard configuration. Individual impacted customers are being contacted via support tickets.

We are actively monitoring the situation and will provide additional details as they become available. GCP status is tracked at https://status.cloud.google.com/.

If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Jul 22, 13:04 UTC
Jul 21, 2026
Provisioning Failures for Kafka-Connect & Cadence Clusters
Resolved - This incident has been resolved.
Jul 21, 08:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 08:12 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 21, 05:25 UTC
Investigating - We are currently experiencing issues with provisioning Kafka Connect & Cadence clusters into existing VPCs through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused.

Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational.

Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Jul 21, 04:55 UTC
Metrics Processing Pipeline Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 00:00 UTC
Scheduled - Our metrics processing pipeline will be undergoing maintenance and as a result there might be increased latencies or time-outs for Monitoring API requests.

During this maintenance, existing customer clusters will continue to operate normally, and support will be accessible through the support portal.
Our support team will address any issues as per normal operations.

If you have any concerns or questions regarding the impact of this maintenance, please reach out to us via the support portal: support.instaclustr.com or email: support@instaclustr.com.
Jul 20, 00:59 UTC
Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026
403 Forbidden errors when accessing Cluster-Level Prometheus Monitoring Queries
Resolved - This incident has been resolved.
Jul 16, 09:48 UTC
Monitoring - A fix is being rolled out and we are monitoring the results.
Jul 16, 08:52 UTC
Update - The issue has been identified, and our team is actively working on implementing a fix. Cluster-level Prometheus monitoring query requests are being incorrectly blocked with a 403 error. Other Prometheus monitoring queries are unaffected.

Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational.

We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Jul 16, 04:52 UTC
Identified - We are currently investigating an issue causing cluster level Prometheus monitoring query requests to be incorrectly blocked with a 403 error. Other Prometheus monitoring queries are unaffected. Our team is actively working to resolve the issue, and we apologise for any inconvenience caused.

The Management Console, Cluster Management API and Monitoring API are still operational.

We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Jul 16, 04:34 UTC
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

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