All Systems Operational

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Welcome to the Instaclustr by NetApp status page providing information on incidents affecting customer clusters, our console, support portal and website.

Uptime over the past 90 days. View historical uptime.
Management Console ? Operational
90 days ago
98.98 % uptime
Today
Website ? Operational
90 days ago
99.99 % uptime
Today
Monitoring API ? Operational
90 days ago
99.91 % uptime
Today
Cluster Management API ? Operational
90 days ago
98.98 % uptime
Today
Support Portal ? Operational
90 days ago
100.0 % uptime
Today
Prometheus API Operational
90 days ago
99.91 % uptime
Today
API Documentation (Powered by Redocly) Operational
90 days ago
100.0 % uptime
Today
AWS EC2 Regions Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
AWS ec2-sa-east-1 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-north-1 Operational
AWS ec2-eu-central-1 Operational
AWS ec2-ca-central-1 Operational
AWS ec2-eu-west-3 Operational
AWS ec2-eu-south-1 Operational
AWS ec2-ap-south-1 Operational
AWS ec2-ap-northeast-3 Operational
AWS ec2-ap-northeast-2 Operational
AWS ec2-ap-east-1 Operational
AWS ec2-me-south-1 Operational
AWS ec2-us-east-2 Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Compute Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 10, 2024

No incidents reported today.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024
Service Disruptions for Management Console and APIs
Resolved - This incident is now resolved.
Aug 29, 07:50 UTC
Investigating - We are currently investigating elevated error rates affecting the email delivery system. Our team is actively working to resolve the issue and we apologise for any inconvenience caused.

Customers requests submitted from the console or API are affected. For ex: add nodes, add new DataCentre etc.

We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com).
Aug 29, 05:36 UTC
[Scheduled] Metrics Processing Pipeline Maintenance
Completed - The scheduled maintenance has been completed.
Aug 29, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 00:00 UTC
Scheduled - Our metrics processing pipeline will be undergoing maintenance and as a result there might be increased latencies for Monitoring and Prometheus API requests.

During this maintenance, existing customer clusters will continue to operate normally, and support will be accessible through the support portal (support.instaclustr.com) and email (support@instaclustr.com).

Our internal monitoring will remain active throughout the maintenance, and our support team will address any issues as per normal operations. If you have any concerns or questions regarding the impact of this maintenance, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Aug 28, 01:46 UTC
Aug 28, 2024
Private network Redis cluster provisioning issues
Resolved - We are pleased to inform you that the issue affecting the provisioning of Redis clusters with the Enterprise feature "Private Network Cluster" has been resolved. The fix has been successfully deployed and tested.

We appreciate your patience and understanding as we worked to resolve this matter. If you experience any further issues or have any questions, please do not hesitate to reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Aug 28, 23:43 UTC
Identified - We have identified the root cause of the issue and are currently testing a fix. We anticipate releasing the fix within the next few hours.

Thank you for your patience and understanding as we work to resolve this matter. We will provide another update as soon as the fix is deployed. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Aug 28, 03:04 UTC
Investigating - Creating a Redis cluster with the Enterprise feature Private Network Cluster, will fail to provision the cluster. We are currently investigating the issue.
There is no impact to existing Redis clusters.
Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Aug 27, 06:03 UTC
Aug 27, 2024
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