All Systems Operational

About This Site

Welcome to the Instaclustr by NetApp status page providing information on incidents affecting customer clusters, our console, support portal and website.

Uptime over the past 90 days. View historical uptime.
Management Console ? Operational
90 days ago
99.92 % uptime
Today
Website ? Operational
90 days ago
99.98 % uptime
Today
Monitoring API ? Operational
90 days ago
99.99 % uptime
Today
Cluster Management API ? Operational
90 days ago
99.96 % uptime
Today
Support Portal ? Operational
90 days ago
100.0 % uptime
Today
Prometheus API Operational
90 days ago
99.97 % uptime
Today
API Documentation (Powered by Redocly) Operational
90 days ago
100.0 % uptime
Today
AWS EC2 Regions Operational
AWS ec2-us-west-2 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
AWS ec2-sa-east-1 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-ap-southeast-2 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-north-1 Operational
AWS ec2-eu-central-1 Operational
AWS ec2-ca-central-1 Operational
AWS ec2-eu-west-3 Operational
AWS ec2-eu-south-1 Operational
AWS ec2-ap-south-1 Operational
AWS ec2-ap-northeast-3 Operational
AWS ec2-ap-northeast-2 Operational
AWS ec2-ap-east-1 Operational
AWS ec2-me-south-1 Operational
AWS ec2-us-east-2 Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Compute Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 10, 2024

No incidents reported today.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024
Issues with setting up ClickHouse S3 integrations
Resolved - This incident has been resolved.
Dec 6, 02:01 UTC
Identified - We are currently experiencing issues with enabling ClickHouse S3 integrations through the Cluster Management API and Management Console. Our team has identified a fix and is actively working on resolving this problem. We apologise for any inconvenience caused.
If you need an S3 integration set up before the fix is deployed, please contact Instaclustr support.

Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational.

Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Dec 6, 01:20 UTC
Dec 5, 2024

No incidents reported.

Dec 4, 2024
Transient Elasticsearch Cluster Provisioning Failures for Google Cloud Platform
Resolved - A fix has been deployed and the issue has been resolved.
Dec 4, 07:45 UTC
Identified - The issue has been identified, and a fix is being worked on
Dec 4, 04:10 UTC
Investigating - We are currently experiencing transient issues with provisioning new ElasticSearch clusters on Google Cloud Platform through the Cluster Management API and Management Console. No other applications are affected by this (including OpenSearch). Our team is actively working on resolving this problem and we apologise for any inconvenience caused.

Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational.

Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Dec 3, 21:55 UTC
Dec 3, 2024
Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024
[Completed] Monitoring and Prometheus APIs Maintenance
Resolved - Maintenance is now completed, and the Monitoring and Prometheus APIs are operating normally.
Nov 29, 00:58 UTC
Update - Maintenance is still in-progress, but is taking a bit longer than expected. We expect it to be complete by 03:00 UTC time.
Nov 29, 00:40 UTC
Update - The maintenance is now under way, and should be completed within 2 hours.
Nov 28, 23:08 UTC
Investigating - We will be conducting maintenance on our Monitoring and Prometheus APIs for a duration of roughly **2 hours**. The maintenance is scheduled to take start on **2024-11-28** at **23:00** and finish on **2024-11-29** at **01:00** (UTC time).

During this period, there may be brief disruptions to our Monitoring and Prometheus APIs, which could include failed requests that need to be retried, or latency spikes.

During this maintenance, existing customer clusters will continue to operate normally, and support will be accessible through the support portal (support.instaclustr.com) and email (support@instaclustr.com).

Our internal monitoring will remain active throughout the maintenance, and our support team will address any issues as per normal operations. If you have any concerns or questions regarding the impact of this maintenance, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Nov 28, 04:00 UTC
Nov 28, 2024
Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

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