Delays in Sending Customer Notification Emails

Incident Report for Instaclustr

Resolved

This incident has been resolved.

Posted Sep 16, 2024 - 06:59 UTC

Identified

We are currently investigating issues with the outbound email function in our Management Console. As a result, our system is experiencing delays in sending customer notifications via email. This includes account verification and password reset emails. Our team is actively investigating the issue and we apologise for any inconvenience caused.

New and existing customer clusters are unaffected. The Management Console, Cluster Management API, Monitoring API, Prometheus API and Support Portal are still operational.

Additional details will be provided as they become available. If you are affected by this issue, please contact us via the support portal (support.instaclustr.com) or email (support@instaclustr.com) for assistance and we will provide a workaround.

Posted Sep 16, 2024 - 05:39 UTC

This incident affected: Management Console.