Private Network Cluster Provisioning Failure for AWS in EU_WEST_3

Incident Report for Instaclustr

Resolved

This incident has been resolved.

Posted Feb 07, 2024 - 23:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 07, 2024 - 22:53 UTC

Investigating

We are currently experiencing issues with provisioning clusters on AWS through the Cluster Management API and Management Console. It appears only EU_WEST_3 is affected at this stage. Our team is actively working on resolving this problem and we apologise for any inconvenience caused.

Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational.

Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Posted Feb 07, 2024 - 22:48 UTC

This incident affected: Management Console and Cluster Management API.