Support Email Unavailable

Incident Report for Instaclustr

Resolved

This incident has been resolved.

Posted Nov 13, 2026 - 20:18 UTC

Identified

We are aware that some emails sent to the support@instaclustr.com address are not being received by our team, related to an upstream provider issue. We apologise for any inconvenience caused.

New and existing customer clusters are unaffected. The Management Console, Cluster Management API, Monitoring API and Prometheus API are operational.

Additional details will be provided as they become available. If you have an urgent matter, please reach out via the Live Chat feature on our console or create a ticket via support.instaclustr.com.

Posted Nov 13, 2026 - 01:10 UTC

This incident affected: Support Portal.