Multiple systems affected by outage in AWS us-east-1

Incident Report for Instaclustr

Resolved

Update - We have observed stable provisioning operations in AWS us-east-1, and AWS has reported all AWS services have returned to normal operations. Resize and replace operations have been restored on the Instaclustr Managed Platform, and no additional impact is remaining from this incident.
Posted Oct 21, 2025 - 00:26 UTC

Update

Update - We have observed stable provisioning operations in AWS us-east-1, and AWS has reported all AWS services have returned to normal operations. Resize and replace operations have been restored on the Instaclustr Managed Platform, and no additional impact is remaining from this incident.
Posted Oct 21, 2025 - 00:22 UTC

Update

Update - We have observed stable provisioning operations in AWS us-east-1, and AWS has reported all AWS services have returned to normal operations. Resize and replace operations have been restored on the Instaclustr Managed Platform, and no additional impact is remaining from this incident.
Posted Oct 21, 2025 - 00:21 UTC

Update

Update - We are seeing recovery for provisioning operations in AWS us-east-1. Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. At this time AWS is still reporting some throttling of EC2 instance launches, though it has been reduced.

We are continuing to monitor these issues and will re-evaluate when operations in the region become more reliable.

For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com
Posted Oct 20, 2025 - 20:33 UTC

Update

We are continuing to see issues with provisioning operations in AWS us-east-1.
Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. At this time AWS is still reporting a large number of impacted services, and EC2 operations are being rate-limited.
We are continuing to monitor these issues and will re-evaluate when operations in the region become more reliable.

For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com
Posted Oct 20, 2025 - 17:06 UTC

Update

We are continuing to see issues with provisioning operations in AWS us-east-1.
Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved.
We are continuing to monitor these issues and will re-evaluate when operations in the region become more reliable.

For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com
Posted Oct 20, 2025 - 13:58 UTC

Update

We are continuing to see issues with provisioning operations in AWS us-east-1.
Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved.
We are continuing to monitor these issues.

For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com
Posted Oct 20, 2025 - 12:30 UTC

Update

Multiple Instaclustr systems have been affected by an incident which is affecting AWS DynamoDB and related services in us-east-1.
Many systems are showing signs of recovery, however we are continuing to see some issues affecting provisioning operations.
We are continuing to investigate these issues
Cluster resizes and node replaces remain disabled.

For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com
Posted Oct 20, 2025 - 10:52 UTC

Monitoring

Multiple Instaclustr systems have been affected by an incident which is affecting multiple AWS services in us-east-1
During this incident, cluster provisioning operations will not work.
Existing clusters and our monitoring systems are unaffected.
We have disabled some platform functionality including customer-initated resizes to limit the impact of this issue.
We are continuing to monitor the incident and will restore disabled functionality when the issue is resolved.

For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com
Posted Oct 20, 2025 - 09:33 UTC
This incident affected: AWS EC2 Regions (AWS ec2-us-east-1) and Cluster Management API.